Terms, privacy and returns
Who we are, how a sale works, what we promise, and what we do with your details.
Who we are
This website is published by KnifeProZAR (Pty) Ltd, a private company registered in South Africa under registration number 2008/016230/07, trading as It's a STEEL Knives & Sharpeners and also known as KnifeProZAR ("we", "us"). Our physical address, at which legal service may also be effected, is 74 Smit Street, Potchefstroom, 2531, South Africa. Telephone 082 457 3499; e-mail itsasteel100@gmail.com; website https://www.knifeprozar.com/. Our director is Willie (W.C.L.) Jordaan.
What we offer
We sharpen and repair knives, sell knives handmade by Willie Jordaan, sell genuine PUMA knives and accessories, and, as an authorised Wicked Edge dealer, sell Wicked Edge sharpeners and accessories. Prices for sharpening and for items in stock are published on this site; prices are confirmed when you enquire. All prices are in South African rand. We are not registered for VAT and no VAT is added.
How a sale works
Apart from our sharpening send-in form, this site does not take orders or payments. You enquire by WhatsApp, telephone or e-mail; we confirm availability, the price, and the delivery or collection arrangement; and a sale is concluded when you accept that confirmation and we accept your payment. We may decline to sell for any lawful reason, for example if the item has been sold in the meantime or the price was stated in error, and we will tell you if that happens.
Collection is from 74 Smit Street, Potchefstroom, during office hours. Delivery anywhere else in South Africa is by The Courier Guy at a flat charge of R150 per order, which you pay with the price. We do not sell or deliver outside South Africa.
Knives for sharpening may be sent to us with The Courier Guy, with our send-in form completed (online or the PDF) and a printed copy in the parcel. You pay the courier both ways: the parcel to us at your cost, and R150 for the return, paid together with the sharpening before the knives are sent back. Knives in transit are at your risk until we sign for them, and at your risk again once the courier has collected them from us, except for loss or damage caused by our gross negligence or that of anyone acting for us; pack every blade so that it cannot cut through the packaging.
We never send banking details by e-mail. Payment details are given to you directly by Willie, and if you receive an e-mail with banking details purporting to come from us, do not pay: telephone us on 082 457 3499 first.
Buying by WhatsApp, e-mail or this website
When an individual buys from us by WhatsApp, e-mail or through this website, the Electronic Communications and Transactions Act 25 of 2002 applies, and so does the following.
Price. The price shown, plus R150 if we deliver. For a special order, the firm price we confirm in writing before you pay.
Payment. By EFT to KnifeProZAR (Pty) Ltd before we dispatch. If you collect, by EFT or in cash when you collect. Special orders are paid in full in advance, by EFT.
Delivery. Stock items are dispatched within three working days after your payment reaches us; special orders are delivered within the time stated in our quote, normally about 30 days when the manufacturer has the item in stock. Knives sent to us for sharpening are sharpened within ten working days after they arrive, unless we tell you otherwise when we confirm the price, and we send them back as soon as your payment reaches us.
Your record. Our written confirmation on WhatsApp or e-mail and our invoice are the record of the transaction. Keep them; we will send you copies on request for three years.
Cooling-off. If you buy goods from us by WhatsApp, e-mail or through this website, you may cancel without reason and without penalty within seven days after you receive them. If you ask us by any of those means to sharpen or repair a knife, you may cancel without reason and without penalty within seven days after we agree to do the work, unless the work has begun with your consent before those seven days end. The only charge is the direct cost of returning goods, and anything you have paid is refunded within 30 days of your cancellation. The right to cancel does not apply to knives made to your specifications or clearly personalised.
Age and safety
Knives are sharp tools and are dangerous if handled carelessly. Every knife leaves us as sharp as we can make it. You must be 18 years or older to buy from us, and you are responsible for knowing and complying with the law that applies to buying, owning and carrying a knife where you live. By buying from us you accept that we are not liable for injury, loss or damage arising from the use or misuse of a knife or sharpening tool after it has been handed to you, except to the extent that the law does not allow us to exclude that liability.
Sharpening and repairs
We sharpen and repair with care and skill, but sharpening removes metal and a repair changes a knife. By handing a knife to us you accept that a chip, a broken tip or thinning will alter the blade's shape, that some knives, particularly damaged, poorly made or previously badly sharpened ones, cannot be restored to new, and that we will tell you before we proceed if we find a problem that changes the quote.
Returns and refunds
If you are not satisfied with a knife you have bought from us, you may return it within 7 days of receiving it, unused, unsharpened and in its original condition and packaging, for a full refund or an exchange. If you bought the knife by WhatsApp, e-mail or through this website, these conditions do not limit your right to cancel under "Buying by WhatsApp, e-mail or this website" above. The cost of returning a knife is yours, unless the knife is not what you ordered or you return it under the next paragraph.
If a knife arrives damaged, please tell us within 48 hours of receiving it so that we can claim from the courier. If anything you bought from us is not reasonably suitable for the purposes such goods are generally used for, is not of good quality, in good working order and free of defects, does not last a reasonable time, or does not comply with an applicable standard, you may return it to us within six months of delivery, at our risk and cost, and choose whether we repair it, replace it or refund the price, as section 56 of the Consumer Protection Act 68 of 2008 provides. If we repair it and the problem is not fixed, or a new one appears, within three months, we replace it or refund the price. These terms do not limit any right you have under that Act.
Handmade knives
A handmade knife is a one-off: a knife shown on this site as sold or as previous work is not available to order, and a knife made to order is a new piece in its own right, shaped as the making leads the maker, which may differ from any knife shown. Natural materials such as wood, bone and horn vary, and the photographs on this site show the knife pictured, not a production model. The dimensions and materials of each knife are stated on its certificate of authenticity. Knives made to order are quoted individually, and the quote states the price, what is included and the expected time to complete the knife.
Special orders
Some items, in particular Wicked Edge sharpeners, are not kept in stock and are ordered for you from the manufacturer abroad. The "from" prices shown for those items are indicative: they are calculated at the exchange rate of the date shown with them, with our estimate of courier and insurance charges, and include the manufacturer's price to us, international courier and insurance, South African import duty and VAT, and customs clearance. Before you pay, we confirm a firm price in writing, and that firm price is the price you pay; nothing further is payable on delivery except the R150 courier charge if you ask us to send the item to you. Special orders are paid in full in advance. Before we quote, we check the manufacturer's stock, and our quote states the delivery time we expect: normally about 30 days when the manufacturer has the item in stock, and longer when it has to be restocked, in which case we tell you what the manufacturer tells us. We will tell you promptly if the manufacturer or the courier causes a delay. Because a special order is placed and paid for abroad on your instruction, you may cancel it free of charge at any time before we have placed the order with the manufacturer. If you cancel after that, we may keep the costs we have already incurred and cannot recover, which we will show you, and we refund the rest. This does not limit your right to cancel under "Buying by WhatsApp, e-mail or this website" above. The manufacturer's warranty applies to every item, in addition to your rights against us under the Consumer Protection Act (see Returns and refunds); we will help you with a warranty claim.
PUMA knives
We sell genuine PUMA knives, imported directly from PUMA in Solingen, Germany, where we hold a dealer account. Knives made in Solingen are identified as such on our PUMA page; PUMA SGB knives have German steel blades and are assembled in Asia. PUMA's descriptions and specifications are taken from PUMA's published information; natural materials vary and the knife you receive may differ slightly from the photograph. PUMA is a trade mark of its owner and is used here to identify the goods.
Privacy
When you contact us by WhatsApp, telephone or e-mail we receive your name, number or address and whatever you tell us. We use that information only to answer you, to carry out the work or sale you ask for, and to keep the records the law requires us to keep. We do not sell your information, and we do not send marketing unless you ask for it. We share it only with a courier, where you ask us to deliver, and with the service providers who process it for us. If you use our online send-in form, what you enter is received and stored by our website host, Netlify, Inc., screened for spam by Netlify's filter (Akismet), and e-mailed to us and to you through our Google Gmail account; to keep out automated spam, the form also uses Google reCAPTCHA, which collects information about your device and your use of the page. These providers may store it on servers outside South Africa, including in the United States, where the law may protect it less than South African law does; they are bound by their own data-protection terms. On the online send-in form, the details marked * are mandatory and the form cannot be sent without them: we need them to do the work, to return your knives and to e-mail you a copy of the form. On the paper form we need your name, telephone number and return address, and without them we may not be able to do the work or return your knives. Your other details, such as a WhatsApp number or delivery instructions, are optional. This website does not set tracking cookies of its own; its fonts, map and videos, and the reCAPTCHA check on the send-in form, are provided by Google and YouTube under their own privacy terms. You may ask us at any time what information we hold about you, ask us to correct or delete it, or object to our using it, by e-mail to itsasteel100@gmail.com. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013, and you may lodge a complaint with the Information Regulator (inforegulator.org.za; enquiries@inforegulator.org.za).
This website
The information on this site is provided in good faith and for general information. The articles on steels, blade shapes and sharpening are not advice for your particular knife, and nothing on this site is legal advice. We correct errors when we become aware of them but do not warrant that the site is complete or up to date. The text, photographs and drawings on this site belong to us or are used with permission and may not be copied for commercial use without our written consent. Links to other sites are provided for convenience and we are not responsible for their content.
General
These terms are governed by the law of South Africa. If any part of them is found to be unenforceable, the rest remains in force. We may change these terms from time to time; the version on this site when you enquire is the one that applies to that enquiry. You can save or print these terms from your browser at any time, and on request we will e-mail you the version that applied to your transaction.
Last updated 28 September 2026.