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CONTACT US

We'd love to hear from you. If you have any questions or concerns, feel free to contact us. You can reach us by email at itsasteel100@gmail.com or by phone at 0824573499.

Account holder: It's A STEEL

Bank: NEDBANK

Account number: 1033128252

Account type: Current account

Branch code: 198765

Payment ref: Order number (Will be sent via email)

Account holder: KnifeProZAR

Bank: Capitec Business

Account number: 1051652413

Account type: Savings account

Payment ref: Order number (Will be sent via email)

THANKS FOR REACHING OUT!

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Please make sure to include the Order Number you received at checkout as a reference when making payment AND send a Proof of Payment (POP) to itsasteel100@gmail.com. This will enable us to accelerate the shipping process as soon as your payment has been confirmed. 

We appreciate your order, and we wish you a wonderful day! 

FAQ

  • Will I receive a tracking email when my order ships?
    Yes, as soon as your order ships you will receive an email that contains the tracking information. If you don't receive an email, please check your spam folder. If you think you may have entered your email address incorrectly when you placed your order, please email us itsasteel100@gmail.com and provide your order number. If you don't have your order number, please provide your first and last name.
  • Why are Wicked Edge products priced higher than other sharpeners?
    Our products are priced the way they are because they’re the best sharpeners available. We utilize precision manufacturing, design, manufacture, and assemble in the USA, and build with the highest quality materials available. We believe in designing and building a tool that will last for generations. Wicked Edge sharpeners are built from high-grade aluminum and stainless steel, and include industrial-grade Diamond Stones. Our machining tolerances are very tight, providing incredible precision while sharpening. You get two of each grit Diamond Stone, compared to other systems where you only get one. Your stones will last twice as long because you'll be dividing the sharpening work between them. All Wicked Edge products include a lifetime warranty, are manufactured in the USA in small batches, and are inspected by hand. Wicked Edge is a premium product and we choose to maintain the excellence that Wicked Edge is known for
  • What if I receive a damaged item?
    Oh no! Please email us at itsasteel100@gmail.com as soon as you can.
  • What payment methods do you accept?
    We accept various payment methods including credit/debit cards and bank transfers. All transactions are conducted in ZAR (South African Rand).
  • How do I care for my knife?
    To maintain your knife's sharpness and longevity, always hand wash it with mild soap and water, dry it immediately, and store it in a dry place. Regularly sharpen your knife using a reliable sharpening system.
  • What is your return policy?
    If your Pickled Steel Knife doesn't meet your expectations, you can return it within 5 days of delivery for a 100% refund. Ensure the item is unused, unaltered, and in its original packaging.
  • What are the shipping options available?
    We offer free shipping on all orders above R1000. For orders below R1000, we charge a flat shipping fee of R100. Our shipping partners (The Courier Guy) ensure that your orders are delivered within 3-5 business days.

At It's a STEEL, we understand that having the right tools can make a world of difference. That's why we will be offering the highest quality knives and sharpeners on the market.

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Domestic shipping fee of R100 per order (below R1200) - Free shipping on all orders above R1200

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